Over 12,000+ Women Trust Us

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Handcrafted Italian luxury meets New York sophistication. Our signature coats are designed for the woman who refuses to compromise between elegance and comfort. Feel the difference premium cashmere makes.

Discover Your Hela Coat β†’

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FAQ

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How do I know this is real cashmere and not a blend?

Every coat comes with a Certificate of Authenticity verifying 100% pure cashmere content. We also include detailed care instructions and information about the specific Italian mill where your fabric was woven. Our transparency is our guaranteeβ€”we have nothing to hide because we use nothing but the best.

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I'm nervous about ordering the wrong size online. What if it doesn't fit?

We've made this worry-free! First, our detailed size guide includes measurements for bust, waist, hips, and sleeve lengthβ€”plus fit photos on different body types. Second, our customer service team offers free virtual fit consultations via chat. Third, and most importantly: free exchanges and returns within 30 days, no questions asked. Order two sizes if you're unsureβ€”we'll cover the return shipping for the one that doesn't fit.

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I'm between sizes. What should I order?

For our classic coats, we recommend sizing up if you're between sizesβ€”this allows for layering and a more relaxed, elegant drape. For our tailored styles, stay true to your usual size. Still unsure? Message our fit specialists, and we'll guide you based on your measurements and styling preference.

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Do you ship internationally?

Yes! We ship to over 50 countries worldwide. No matter where you are, you can experience our luxury coats. Shipping rates are calculated at checkout based on your location, and we partner with trusted carriers (DHL, FedEx, UPS) to ensure safe, trackable delivery.

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How long does shipping take?

  • US Orders: 1-3 business days with express shipping
  • Canada: 3-5 business days
  • UK & Europe: 3-7 business days
  • Australia & New Zealand: 3-7 business days
  • Rest of World: 5-8 business days

We ship from our US and European distribution centers for faster delivery. Orders placed before 2 PM EST ship the same day. You'll receive tracking information within 2 hours of your order.

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What's your return policy for orders?

30-day, 100% money-back guaranteeβ€”worldwide. If you're not absolutely in love with your coat, return it for a full refund.

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Do you offer international customer support?

Yes! Our customer love team speaks English, French, Spanish, and German. We're available 7 days a week via email, live chat, and phone. No matter your time zone, we're here to help.

Our Clients Speak for Ourselves

Excellent 4.8 / 5

  • Worth Every Single Penny

    I was hesitant about the price, but the 30-day money-back guarantee gave me confidence. When it arrived in just 3 days, I was shocked! The quality is beyond anything I've owned. I'll never buy from department stores again.

    Sarah M.

  • Finally, a coat that fits perfectly

    Ordered on Monday, wearing it by Thursday! The delivery was incredibly fast. The cashmere is SO soft, and it actually keeps me warm without the bulk. I've gotten so many compliments already.

    Jennifer L.

  • Customer service is impeccable

    I wasn't sure about sizing, so I ordered two sizes. The return process was seamlessβ€”free returns, no questions asked. Kept the medium and it fits like a dream. Arrived in 4 days exactly as promised.

    Amanda K.

  • My new winter staple

    I've bought 'luxury' coats before that fell apart after one season. This is different. You can FEEL the quality. The stitching, the lining, the buttonsβ€”everything screams craftsmanship. And the 4-day shipping? Unreal.

    Michelle R.

  • Better than Burberry, honestly

    I returned a $2,000 Burberry coat for this one. The 30-day guarantee made it risk-free, and now I understand why everyone raves about these coats. The fit is flattering, and I feel so elegant wearing it.

    Rebecca D.

  • Even works in unpredictable weather!

    Shipped faster than Amazon Prime! I was worried about the Florida 'winter,' but this coat is perfectβ€”lightweight enough for 60Β°F days but warm when it dips. The versatility is incredible.

    Lisa T.

  • Investment piece that pays for itself

    Skeptical about online luxury shopping? Don't be. Arrived in perfect condition within 4 days. The packaging alone told me this was special. With the money-back guarantee, there's literally no risk. Just do it.

    Diana P.

  • My husband noticed immediately

    He said, 'You look like a million bucks.' THAT'S the power of a quality coat. Fast shipping, flawless quality, and the confidence it gives me? Priceless. Plus, knowing I have 30 days to return it (which I'd never do) was reassuring.

    Karen W.

  • Perfect for mountain winters

    Ordered Thursday, arrived Mondayβ€”even with a weekend! The cashmere is thick but not bulky. I've worn it skiing, to dinner, to work. It's become my signature piece. 100% recommend.

    Emily S.

  • Finally treating myself paid off

    At 52, I deserve nice things. This coat makes me feel 35 again. The express delivery and easy return policy made buying online stress-free. It fits beautifully and I feel absolutely stunning in it.

    Patricia H.

    • 100% secure payment. Always

    • From our atelier to your doorstep in 2-5 days.

    • Try it risk-free for 30 days. If it's not perfect, we'll refund every penny.

    • Questions? Our luxury concierge team is available 24/7, every day of the year.